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Bronze Award
Rockstar Status
Artotel Group
Indonesia
2025
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Entrant Company
Ogilvy Singapore
Entry Type
Product/Service
Program
Clio Awards 2025
Medium Type
Professional
Medium
Creative Commerce
Category
Acquisition & Retention
Every hotel loyalty program, including the biggest global 5-star chains, offers the same rewards such as complimentary breakfasts, late check-outs and free room upgrades. Artotel Group, a Southeast-Asian luxury hotel chain known for its creative hospitality and love for local arts and culture, didn’t want to become part of the template. So they revamped their loyalty program to make their hotels more like exciting travel experiences, not just places to stay. They created a whole new tier called "Rockstar", where the most loyal guests are rewarded with a complimentary stay where they can do anything they want. The campaign, "Rockstar Status", promotes this exclusive, first-of-its-kind tier and the perks that come along with it.
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