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Shortlist Award
PAY IT FORWARD
HEINEKEN
Mexico
2026
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Entrant Company
Ogilvy
Entry Type
Product/Service
Program
Clio Awards 2026
Medium Type
Professional
Medium
Creative Commerce
Category
Inclusive Commerce
"Pay It Forward" campaign was designed to address the financial instability faced by Mexico’s 1.1 million "tiendas de barrio," which account for half of Indio’s sales but face a 32% closure rate within their first year. These vital community hubs lacked access to formal financial services, relying instead on "tandas," informal savings groups that are often unreliable and difficult to maintain. The campaign transformed Heishop, Indio’s ordering platform, into a modernized, data-driven version of "tandas." Using transactional data, shopkeepers were grouped based on purchasing habits and payment reliability, ensuring trust and compatibility. Contributions were seamlessly integrated into the ordering process, with Indio providing additional support to cover missed payments. Hyper-localized ads featuring shopkeepers amplified engagement and loyalty within their communities. The campaign successfully saved 15% of stores from closure, increased Indio Beer sales by 69.9%, and achieved a 91% participation rate among shopkeepers, empowering communities and strengthening Indio’s market leadership.
Credits
Advertising Agency
Ogilvy
MEXICO CITY
Advertiser / Brand
Heineken
Mexico City
Advertising Agency
Ogilvy
MEXICO CITY
Advertising Agency
Ogilvy
Chicago
Holding Company
WPP
MEXICO CITY
Production Company
Landia
MEXICO CITY
Global Chief Creative Officer
Liz Taylor
Ogilvy
Deputy Chief Creative Officer Worldiwde
Joe Sciarrotta
Ogilvy
Chief Creative Officer
Keka Morelle
Ogilvy
Chief Creative Officer
Rafael Reina
Ogilvy
Chief Executive Officer
Horacio Genolet
Ogilvy
Chief Executive Officer
Verónica Hernández
Ogilvy
Executive Creative Director
Diego Muñoz
Ogilvy
Creative Director
Adriana Jauregui
Ogilvy
Account Executive
Pilar Troncosis
Ogilvy México
Associate Creative Director
Monserrat Nava
Ogilvy
Associate Creative Director
Gustavo Ayala
Ogilvy
Account Executive
Victoria Olivo
Ogilvy
Head of Production
Rosa Elena Arizmendi
Ogilvy
Producer
Gilberto Amézquita
Ogilvy
Planer Sr.
Alonso Navarro
Ogilvy
Head of Influencer
Paulina Villanueva
Ogilvy
Director
Kevin Rosales
Landia
Executive Producer
Thomas Amoedo
Landia
Chief Producer
Mercedes Guereño
Landia
Executive Producer
Ezequiel Avaro
Landia
Assistant Director
Diego Garrido
Landia
Photographer
Sebastián Blanco
Landia
Editor
Carlos Pérez Unda
Landia
Post producer coordinator
Israel Verdín
Wip Post
Original Music
Christian Paris
Wip Post
Marketing Vicepresident
Marta García
Heineken
Brand Director
Diana Lozada
Heineken
Brand Manager
Rodrigo Mendoza
Heineken
IMC Jr Brand Manager
Marielena Lazcano
Heineken
Media Director
Pablo Rada
Heineken
Media Manager
Sergio García
Heineken
Media Executive
María Fernanda Molina
Heineken
Strategic Integrator
Lourdes López
Dentsu
Planning Manager
Yessica Venegas
Dentsu
Digital Planner
María Palma
Dentsu
Planner
Miguel Quiroz
Dentsu
Social Specialist
Melissa Hernández
Dentsu
Social Conversation Analist
Aldo García
SWARM
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